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FTP Front
Page Support
How do I
upload my pages to the server via ftp?
To upload your files via ftp, you will need some ftp software. There
are a couple of popular ftp clients available for download, you can
download trial versions of Globalscapes CUTE FTP here, http://www.cuteftp.com/
and WS FTP PRO here http://www.ipswitch.com/
To publish your pages, you would use your domain name eg. ftp://yourdomainname.com
(example) and enter your user name and password supplied to you in
your welcome email when you connect to the server. Please upload
your pages to the public_html directory - consult your ftp clients
instructions for the exact method for the particular software.
You can also upload your pages from within your control panel.
Access your control panel and select the public_html directory.
Click upload files and select the files to upload from your PC.
Click Go and you are done.
How do I upload my pages using Microsoft FrontPage™?
To upload with Microsoft FrontPage™, you need to have requested or
installed the frontpage extensions on your account.
You may install and uninstall the extensions within your control
panel by clicking the FrontPage™ Icon. Please contact
support
if you have
any questions regarding this.
To publish your site after your domain name has resolved to our
server (24-72 hours), you may upload your site to your domain name
ie. http:// your.domainname.com
Where can I get help with FrontPage™?
You may find the answers to your questions regarding FrontPage™ here,
http://search.support.microsoft.com/kb/
We do provide limited support for this software - However, you are
encouraged to read your manual and search the Microsoft website
first, before contacting support with any problems.
What is anonymous ftp and how do I use it?
Account users with plans that include Anonymous FTP can allow
'anonymous' FTP access to persons wishing to download or upload
files to and from your web site, as if you were running your own FTP
server. Use with extreme caution, as this will use up bandwidth, and
can quickly result in extra costs added if you go over the allowed
monthly amount. You can enable (and disable) Anonymous FTP access
within the FTP Feature inside your Control Panel. We reserve the
right to apply charges to accounts in excess of their monthly data
transfer limit. We monitor bandwidth usage and will usually contact
you to let you know that you are near your limit - allowing you to
upgrade your plan - this is cheaper than paying for extra bandwidth
alone.
If you allow people to download / upload files to your site, keep
track of your disk space usage via your Control Panel. Do not allow
your disk space usage to get too close to your maximum disk space
allocation or you may experience problems accessing your site via
FrontPage and/or be unable to upload or modify files.
Once you enable, ANON FTP in your Control Panel, files can be
accessed anonymously using an FTP client.
Anonymous visitors wishing to access your site via FTP client must
use your domain name as the FTP hostname, User-id 'anonymous' and
password 'guest'.
Your anonymous ftp site is different from that of your web site.
When people access your domain using anonymous ftp, they will see
the following directories:
bin/
dev/
etc/
incoming/
lib/
pub/
"pub" is where you should put all your accessible files. "incoming"
is for the anonymous users to upload files to.
For security the following applies:
-
The incoming directory is the only directory that can be written to
anonymously
- Sub-directories cannot be created
- The incoming directory is not readable by people dropping files
there
You are responsible for any "pirated" software uploaded by the
anonymous users. The anonymous ftp sites will be periodically
monitored for anything that falls outside of our terms and
conditions.
You may ignore the other directories.
To access your anonymous FTP site via the www, use the following
address: ftp://yourdomainname.com/pub/
Your HTML link on your web pages to download a file called
something.exe would look like this:
<A HREF="ftp://yourdomainname.com/pub/something.exe">Download Now</A>
You should tell your users that they may need to right-click on the
link if they are PC users, or if they use a Macintosh, they need to
hold down the mouse button on the link, then select the appropriate
option from the menu.
I can't upload my files using FrontPage™ and some of my code is
missing from the pages.
You receive the following error..."Server error: Cannot close file
".example.gif.tmp".
This is usually because you have exceeded your storage allowance for
your account. Please note that the shopping cart and cgi-tools all
take up space on the server if you use and install them. If you are
not using your shopping cart, you can free up disk space by
contacting support
who will then reset your shopping cart for you.
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